Legal Terms

Our Guarantee

Ec Life is committed to providing you with reliable and timely service. We will automatically credit your account $5 each time we are late to an appointment or your order is delayed.
Please note that our guarantee pertains only to arriving at your location, and that additional time may be required to find parking, contact you, obtain access to your building, or travel through your building to make a pickup or dropoff.

Legal Terms and Conditions

We will give you a $5 credit for each day that your laundry or wet-cleaning order is delayed.
A laundry order is considered delayed if it is not ready for delivery by the end of the third day following the day it was picked up, subject to the following conditions:

There were no major US holidays during that period of time.
Your order contained 20 or fewer garments.
Your order contained no items requiring special attention, an unusual amount of care, or a significant amount of repair.

The Guarantee is your exclusive remedy in the event of Delayed Order («Service Failure»).

Exceptions
A Service Failure will not exist if any of the following (each, an «Exception») applies:

The delivery was scheduled on a known high-traffic day (such as the Wednesday immediately prior to Thanksgiving, the day before Christmas Day, and the day before New Year’s Day), a special event day
If your order is placed and the processing time spans a major holiday (such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, etc.).
You provide us with an incorrect address or ZIP code, which causes the Late Appointment.
Your account was not in good standing, or had an invalid method of payment, and delivery of an order was delayed pending the resolution of such issues.

Limitations
The following limitations apply:
No credit for a Delayed Order will be issued if your order contained more than twenty garments, or the order contained items requiring special attention, an unusual amount of care, or a significant amount of repair.
One $5 credit will be issued for each day of each Delayed Order.

Additional Provisions
The Guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you. This Guarantee is subject to applicable law.